With Jira Service Management, all service processes in your company can be mapped and your team’s efficiency – from IT to Sales to HR – increased. As an Atlassian Platinum Solution Partner, we support you in integrating your customized Service Management.
The digital transformation of companies determines the current zeitgeist in the business world. ESM plays a crucial role in the realization of process digitization. Here are some aspects that become particularly clear through ESM with Jira Service Management:
ESM helps organizations map and consistently deliver services through a single, open-ended tool. Requests and responsibilities are well structured and transparently communicated through JSM.
A well-functioning ESM enables teams to collaborate across departments in specific workflows. A good example of the added value is the mapping of a process for onboarding: open positions can be communicated quickly via ticket in a specific department and processed directly by the HR department.
Workflows can be automated in all areas, e.g. by linking them to conditions. Atlassian users of Jira and Confluence should be familiar with this procedure – the possibilities of a "digital catalog" for each team are almost limitless.
Measurability and comparability play an incredibly important role in the further development of all business processes: With JSM as ESM, all processes can be centralized and streamlined in order to optimize them again and again based on data.
By using Atlassian Confluence, important information can be managed and accessed at any time. Users can clarify simple questions themselves and make relevant information available to customers and employees. This promotes self-service and improves team efficiency.
For more information on ESM through Atlassian's IT Service Management solution, we have a free asset with all features as well as best practices for you to download.